Return & Refund Policy
At Robert Is Here, Inc., we take pride in the quality of our fresh tropical fruits and gourmet goods. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or do not meet our freshness standards within 24 hours of delivery.
Inspect Your Order
Please examine your package immediately upon arrival to ensure all perishable items are in excellent condition.
Document Issues
If you notice damage or spoilage, take clear photos of the product and the shipping packaging for our quality review team.
Contact Support
Email our customer service team within 24 hours of receipt with your order number and the photos of the affected items.
Resolution Process
Our team will review your claim and issue a replacement shipment or a full refund to your original payment method as quickly as possible.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing